Cancelling an order

Yes! Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers.

How do I return an item ?

If you would like to return the product, please dismantle and package the item back up affixing a completed returns note over the original address label (available HERE to download/print).

Non Faulty Items / Change of Mind / Cancellations

In the unlikely event that any item does not meet your expectations you can return it to the postage address below. Orders must be returned unused within 14 days of receipt of your order and within its original packaging. Please do not write on the outer carton - goods must be return in a re-saleable "as new" condition, affix a return sheet, courier label or a sheet of paper containing our address using tape OVER the original address label. Failure to return goods in the original packaging or goods "as new" in a saleable condition may be subject to a partial refund or goods being returned without refunds being issued.

 

 

Option 1:

Please send the order to:

Watsons on the Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
Please keep proof of postage in case of loss or damaged, and this will be refunded up to the value of £15 (if faulty or damaged).

 

Option 2:

We are able to arrange a courier for collection should you be unable to return the product. This collection service costs £15 for none faulty or none damaged item (£15 will be deducted from refund upon return). Please confirm the most convenient day for collection (all day window – Monday to Friday only). Once the item is back with our returns department, you’ll then be refunded back to the account you used to pay with.

 

Option 3:

We can send a pre-paid label to your email address whereby you can return the order to any Post Office. Please note, this is only for packages smaller than 120cm x 60cm x 60cm and weighing less than 23kg (if unsure, please ask us to check).This service costs £15 which will be deducted from your refund upon return unless the product is faulty/damaged.

Please contact 01429 852859 or email watsonsontheweb@btconnect.com quoting you’re your order number.

Please note: regrettably self-assembly furniture cannot be returned once assembled or partially assembled, unless the item is faulty.

 

Faulty Items / Damaged Items / Missing Parts

We can replace any faulty, missing or damaged parts: Please contact 01429 852859 or email watsonsontheweb@btconnect.com quoting you’re your order number. Please ensure that you have your assembly instructions to hand to identify the correct part number/letter and the "TEC" batch number from the outside of the box (where applicable).

If you would still like to return: Orders must be returned unused within 14 days of receipt of your order and within its original packaging. Please do not write on the outer carton - goods must be return in a re-saleable "as new" condition, affix a return sheet, courier label or a sheet of paper containing our address using tape OVER the original address label. 

 

Option 1:

Please send the order to:

Watsons on the Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
Please keep proof of postage in case of loss or damaged, and this will be refunded up to the value of £15.

 

Option 2:

We are able to arrange a courier for collection should you be unable to return the product. Please confirm the most convenient day for collection (all day window – Monday to Friday only). Once the item is back with our returns department, you’ll then be refunded back to the account you used to pay with.

 

Option 3:

We can send a pre-paid label to your email address whereby you can return the order to any Post Office. Please note, this is only for packages smaller than 120cm x 60cm x 60cm (4ft x 2ft x 2ft) and weighing less than 23kg (if unsure, please ask us to check).

Please contact 01429 852859 or email watsonsontheweb@btconnect.com quoting you’re your order number.

Please note: regrettably self-assembly furniture cannot be returned once assembled or partially assembled, unless the item is faulty.

Please note: Watsons -on-the- Web can only cover the cost of returns of faulty or damaged items.

 

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RETURNS FORM

If you have misplaced your paperwork please download a PDF of our Returns Form here: DOWNLOAD FORM HERE
If you do not have Adobe Acrobat Reader you can download it from: http://www.adobe.com/uk/support/new.html

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