Storage, Furniture, Bathroom Storage, Kitchen Storage, Homewares, Garden Furniture, Gifts - Watson's on the Web
Telephone 01429 852859
E-mail watsonsontheweb@btconnect.com
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Storage | Furniture | Bathroom | Kitchen | Homewares | Garden & Outdoor | Gifts | Offers

FAQ's

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SIZES & DESCRIPTIONS

Why do we mostly sell flat pack items?

There are a few reason why our furniture and storage products are supplied as a flat pack kit instead of being assembled:

  • PRICE - a flat packed item is smaller to transport from our manufacturers so we can charge less for the same great product
  • DELIVERY - as the boxes are smaller and easier to handle we can use less expensive courier service which saves you money
  • ENVIRONMENT - not only does the smaller box size mean less packing materials but it also means less CO2 emmisions due to less delivery lorries on the road

Sizes and dimensions

All measurements, sizes and storage capacities are approximate and may vary slighty due to production tolerances. We do however try to ensure that they are as accurate as possible. If you have any questions or queries regarding our products please email us at watsonsontheweb@btconnect.com or ask a question on our Contact Us page.  

Our sizes are shown in centimetres.
To convert centimetres to inches simply divide by 2.54

Format of sizes: 0 (h) x 0 (w) x 0 (d) cm   
(h) = height
(w) = width
(d) = depth
cm = centimetres

Descriptions

Whilst we hope that our descriptions are comprehensive we are human and can make errors or omit information that you might need. If you have any questions or queries regarding our products please email us at watsonsontheweb@btconnect.com or ask a question on our Contact Us page stating the product code / description.  

Most of our furniture and storage products are manufactured from the following materials or finishes:

  • Solid Wood - usually from environmentally controlled sources and forests
  • MDF - Medium-density fibreboard - is an engineered wood product formed by breaking down softwood into wood fibres
  • Particle Board - is an engineered wood product manufactured from wood particles, such as wood chips or sawdust
  • Paper Foil - decorative printed covering usually mimicking wood grain
  • PVC Foil - decorative printed, often embossed, covering usually mimicking wood grain
  • Tempered Glass - has increased strength compared with normal glass and will usually shatter into small fragments, rather than sharp shards, when broken
  • Acrylic - a plastic malleable sheeting and a safe alternative to glass
  • Powder Coated - is a type of dry paint coating which is applied as a free-flowing dry powder - usually used for covering metal

Jewellery

All of our jewellery items are hand picked and checked before despatched to ensure the greatest care is taken with these delicate items.
Most of the jewellery that we have chosen for you is highly individual, being made from natural products means that each piece is unique, the use of the precious and semi-precious stones also means that markings will vary slightly from piece to piece and may not exactly match the illustrated images.

We regret that for hygiene reasons earrings for pierced ears are not returnable.

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PRIVACY POLICY

Security & Privacy

Data Privacy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.

We collect information about you for two reasons: firstly - to process your order, and secondly - to provide you with the best possible service.>

We will not email you in the future unless you have given your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future. The type of information we will collect about you includes:

  • Your name
    Your address
    Phone number
    Email address

We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information we hold will be held securely in accordance with our internal security policy and the law and also the Which? Web Trader Code. If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your permission first.

COOKIES - We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this from happening. The information collected in this way can be used to identify you unless you have modified your browser settings. This site will only use one cookie, which is a session cookie and will automatically be deleted when the web browser exits the site

If you have any questions/comments about privacy you should contact us.

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CONTACT US

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You can contact us by:

PHONE:ordering: 01429 852859
 spare parts: 01429 852859
 queries: 01429 852859
 technical help: 01429 852859
FAX:01429 862696
  
EMAIL:watsonsontheweb@btconnect.com
    
POST:Watsons -on-the- Web
 c/o Stadium North
 Tofts Farm Industrial Estate
 Brenda Road
 Hartlepool
 TS25 2DH

You can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com



COMPANY REGISTRATION NUMBER: 4315373
VAT REGISTRATION NUMBER: GB789134782
Registered in England & Wales
SCP Ltd,
(trading as Watsons-on-the-Web)


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REGISTERING

Do I need to register?

No, It is not necessary to register with us to place an order, however if you wish to check on the status of your order or to save your delivery details for future orders then you will then need to create an account before you purchase on our site - you do this by clicking on the "login" link at the top of the page - this should take less than a minute.

We do store your information but it is kept on secure servers and we will not email you or send unsolicited mail if you declare when registering that you do not wish to be contacted. Please see our PRIVACY POLICY at the bottom of this page. We will delete your details from our systems if you request us to do so. You can also change your details at any time within the Your Account section.

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PLACING AN ORDER

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How do I place an order?

The easiest way is on our website at any time of day. Just find the product you want, click the "ADD TO BASKET" button which will be under the "Quantity" box.

To view your basket either then click the "Shopping Basket" text in the blue box at top right of your screen OR click on the "Checkout" text at the top of the screen. You will be directed to the basket area. Once in the basket area you can change the quantity of your purchases or remove an item, you can always continue shopping and add more items until you are ready to proceed to checkout.

You can also complete our order form and post or fax it back to us - download it here: DOWNLOAD ORDER FORM

However, if you prefer to telephone, or are experiencing any online ordering difficulties, please call our Customer Services Department on 01429 852859 within the following hours: 

Mon - Thu8:30 - 17:00
Fri8:30 - 16:00
Sat - Sunanswerphone only

What is the latest time in the day you can place an order for Next Working Day delivery?

NOTE: NOT APPLICABLE FOR "DIRECT FROM SUPPLIER" ITEMS.

13:00 (1pm) is the latest time you can place an order over the internet or with our Sales Team on 01429 852859 for Express / Next Working Day delivery (i.e. Monday-Friday)

Please note orders placed after 13:00 on a Friday, all day on a Saturday, Sunday and during Bank Holidays for Express / Next Day Delivery will be dispatched on the next available working day.

If you have any questions outside of our working hours you can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com

Do your prices include VAT ?

Yes our prices are inclusive of VAT at the current rate.
If you require a VAT invoice for your records please contact us.

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CHANGING AN ORDER

Can I change, add to or cancel an order?

Yes! Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers.

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PAYMENT METHODS

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What methods of payment do you accept?

Additional Options

 

PAYMENT METHODS

AMAZON PAYMENTS

 

 

 


You can either pay by credit / debit card or PayPal - via our 3D secure system, by Amazon Payments or by Postal Order or Cheque, please make cheques payable to "Watsons on the Web"

You can download our Order Form by clicking here - a new window / tab will open containing a downloadable printable PDF

Paypal - if you are not already registered you can set up an account by visiting http://www.paypal.co.uk/uk

Amazon Payments - if you are not already registered you can set up an account by visiting https://payments.amazon.co.uk/home

Which credit / debit cards can I use for payment?

We will accept Visa, Mastercard, Switch / Maestro & Visa Debit / Delta. Payment will be deducted from your credit card when you place your order.

All of our payments are made though Sage Pay and are 3D secure / this means that your card is put through a series of security checks online to prevent fraud. You can visit the Sage Pay website at www.sagepay.com for more information. Please make sure your billing/invoice address on this site is the address where the card is registered.

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DELIVERY OPTIONS

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How long will my order take to be delivered?

Most items are delivered in 3-5 working days on standard service, but please allow up to 28 days in case of delay - undue delays will be advised.

We can offer a 'Next Day' and 'Saturday' services if you require your order quickly as long as orders are placed by 13:00 the day before the chosen delivery date.

DIRECT FROM SUPPLIER: most direct deliveries are despatched within 7 working days - please call us on 01429 852859 for additional details

  • Please specify an address at which you will be available to take delivery between 7:30am and 6pm / Mon - Fri
  • We CANNOT guarantee specific times for deliveries and the drivers unfortunately cannot call you to confirm they are on their way - time slots are allocated on the day depending on the drivers route and number of deliveries
  • We CAN deliver on Saturdays for only £18 (not applicable for DIRECT FROM SUPPLIER items)
  • Our couriers will leave a calling card if you are not in when delivery is attempted, they will try neigbouring properties first and then attempt to deliver again on the next working day
  • You can contact the couriers to arrange re-delivery direct with them if you wish or we can do this for you
  • If the box containing your purchase looks damaged when you receive it then please mark as such when you sign for it - or write "unchecked" as this will help us deal with queries if your items are damaged.
  • You can leave a message on our answerphone by calling 01429 852859 or you can email us at watsonsontheweb@btconnect.com

Can I have my order delivered to a different address?

Yes! When you place your order you can add a different delivery address. If the billing address is different to your delivery address the invoice will always be sent to your billing address. Please remember your billing address is the address at which your credit / debit card is registered.

Bank / Public Holiday Opening Times?

These are the dates when we will be closed - any orders placed on these dates will be despatched on the next available weekday.

2017

2 January - Monday - New Year’s Day
14 April - Friday - Good Friday
17 April - Monday - Easter Monday
1 May - Monday - Early May bank holiday
29 May - Monday - Spring bank holiday
28 August - Monday - Summer bank holiday
25 December - Monday - Christmas Day
26 December - Tuesday - Boxing Day

DELIVERY

  • Please specify an address at which you will be available to take delivery between 7:30am and 5:30pm / Mon - Fri
  • We CANNOT guarantee specific times for deliveries - time slots are allocated on the day by the courier depending on route and number of deliveries
  • We deliver on Saturdays for only £18
  • Our couriers will leave a calling card if you are not in when delivery is attempted, they will then attempt to deliver again on the next working day
  • You can contact the couriers to arrange a re-delivery direct with themselves if you wish or you can call or email us and we'll do it for you

Deliveries


ONE OFF DELIVERY CHARGES - we only charge one lot of postage and packing to mainland UK addresses no matter how much you order!*


UK
Mainland (excluding Highlands, Islands and Northern & Southern Ireland)

Express**

Standard

Saturday

next working day

3-4 working days

Saturdays

£6.95

£4.95

£18.00

Highlands, Islands & Northern & Southern Ireland

Please note costs will be confirmed via our telephone sales team on 01429 852859, but as a guide these charges will apply to the following areas-
Southern Ireland, Northern Ireland, Channel Islands, Isle of Man, Isle of Scilly, Highlands and Islands of Scotland (including - Orkney, Paisley, Perth, Wick and Thorso, Inverness, Isle of Arran, Isle of Canna, Isle of Coll, Isle of Colonsay, Isle of Cumbrae, Isle of Eigg, Isle of Jura, Isle of Rhum and Isle of Skye - this list is not exhaustive)

Express** 

Standard

Saturday

next working day

 3-4 working days

Saturdays

Not available

 £14.95

Not available


Some delays may occur in deliveries to the following postcode zones: AB, DD, DG, EH, FK, G, IV, KA, KW, KY, ML, PA, PH and TD.

Express Deliveries

Express delivery orders should be delivered as per the table below.

DAY 

 Pre 12:30

 Post 12:30

Mon

Tue

Wed

Tue

Wed

Thu

Wed

Thu

Fri

Thu

Fri

Mon

Fri

Mon

Tue

Sat

Tue

Tue

Sun

Tue

Tue

**Express delivery next working day for orders placed by 12:30pm Mon-Thu - £7.95
**Express Delivery orders placed at the weekend or Bank Holidays will be despatched on the next working day
(please note that orders placed on Friday pre 12:30pm for next day delivery will be delivered on Monday)


Which Couriers do you use?

We use UK MAIL, Interlink or Royal Mail depending on the size of the parcel, delivery method required or delivery address.


Tracking Orders

GFS (parcels sent via UK MAIL or INTERLINK): www.justshoutgfs.com
UK MAILhttps://www.ukmail.com/manage-my-delivery/manage-my-delivery
INTERLINK: http://www.interlinkexpress.com/tracking/index.jsp
ROYAL MAILhttps://www3.royalmail.com/track-your-item

DIRECT FROM SUPPLIER: most direct deliveries are despatched within 7 working days - please call us on 01429852859 for additional details.


Do you deliver outside of the UK?

Yes! We arrange overseas deliveries to Europe!

Place orders by telephone on 44 (0)1429 852859. Each overseas delivery has its carriage charge determined by zones according to our courier firm and we usually charge at cost price for this. Alternatively if you want to use our own delivery firm and arrange it yourself we can charge you for the goods cost only and make the order ready for your collection - we can let you know the size and the weights of each parcel at your request.

  • To place an order add the COUNTRY you are ordering from in the POSTCODE field for your delivery address.
  • Please send us an email confirming your order or if you have any questions before you place your order.
  • Once your order is placed we will charge any additional carriage to your payment card, any changes to this will be notified. Orders can take up to 14 days for delivery.

 


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TRACKING DELIVERIES

How can I track my order?

We can chase all orders via our parcel tracking system and will advise you where your order is at any time. Please either email our Customer Services Department at watsonsontheweb@btconnect.com or call 01429 852859 within the following hours:

  Mon - Thu   8:30 - 16:30 
  Fri     8:30 - 16:00
  Sat - Sun  answerphone only

Outside of these hours please leave a message on the answerphone including your name & contact telephone number. Alternatively please email queries / orders to watsonsontheweb@btconnect.com

Tracking Orders:
GFS: www.justshoutgfs.com
UKMAIL: https://www.ukmail.com/manage-my-delivery/manage-my-delivery
INTERLINK: http://www.interlinkexpress.com/tracking/index.jsp
ROYAL MAIL: https://www3.royalmail.com/track-your-item

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SPARE PARTS

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Are your products Guaranteed ?

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All of products come with a 365 day parts guarantee if you can provide proof of purchase.
Please note: The product warranty does not cover paint / surface scratches, cosmetic blemishes or any other normal domestic wear and tear.


Do you have spare parts ?

Please note that we can supply spare parts for all of our in stock products and also give technical advice should you be experiencing any difficulties in assembling the product. Please ensure that you have your assembly instructions to hand to identify the correct part number and the "TEC" batch number from the outside of the box (where applicable). Please note that missing parts or breakages MUST be reported within 14 days of the receipt of your order.

Technical help number: 01429 852859 or email watsonsontheweb@btconnect.com



My instructions are missing - can you supply more ?

Yes. Please contact us by email at watsonsontheweb@btconnect.com or by telephone on 01429 852859 and we can supply for you. For Sparkrite and Pondrite products please go to www.stadiumcp.co.uk where instructions can be downloaded.


How do I hang a wall mounted product ?

NOTE: please make sure you have the correct wall fixings for your type of wall. These can be purchased from any DIY store who will be able to give you professional advice. Wall mounting may be easier with more than one person.

If the wall mounting holes are visible from the front of the unit simply place the item on the wall, making sure the item is level, and mark through the centre of the holes with a pencil. Drill suitable holes for your chosen wall plugs and fix to the wall using your chosen screws.

If the wall mounting holes are not visible from the front there are a few options:

1) Make a paper template of the back of the product, place the template on the wall, making sure it is level, and mark through where the centre of the hanging holes would be with a pencil.

2) Measure the back of the unit and the hanging hole positions. Transfer these measurements to the wall using a pencil and ruler, making sure that they are level.

3) You can add a dot of toothpaste, or similar paste, onto the back of the unit where the hanging holes are. Place the product on the wall, making sure it is level, the paste will mark the wall where you need to drill.

... Then drill suitable holes for your chosen wall plugs, add your chosen screws and hang the unit on the screws.

For our guide to wall mounting please click here.

For guide to wall fixings please download this PDF: GUIDE

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RETURNS & REFUNDS

Cancelling an order

Yes! Just call our Customer Services Department on 01429 852859 and as long as the order has not been despatched we will be happy to help and you will incur no charges. If your order has already been despatched then we will require you to cover any costs that arise such as outgoing and return carriage costs, however we will do everything we can to keep these costs to a minimum and will only ever charge you what we ourselves will be charged by the couriers.

How do I return an item ?

If you would like to return the product, please dismantle and package the item back up affixing a completed returns note over the original address label (available HERE to download/print).

Non Faulty Items / Change of Mind / Cancellations

In the unlikely event that any item does not meet your expectations you can return it to the postage address below. Orders must be returned unused within 14 days of receipt of your order and within its original packaging. Please do not write on the outer carton - goods must be return in a re-saleable "as new" condition, affix a return sheet, courier label or a sheet of paper containing our address using tape OVER the original address label.

 

Option 1:

Please send the order to:

Watsons on the Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
Please keep proof of postage in case of loss or damaged, and this will be refunded up to the value of £15 (if faulty or damaged).

 

Option 2:

We are able to arrange a courier for collection should you be unable to return the product. This collection service costs £15 for none faulty or none damaged item (£15 will be deducted from refund upon return). Please confirm the most convenient day for collection (all day window – Monday to Friday only). Once the item is back with our returns department, you’ll then be refunded back to the account you used to pay with.

 

Option 3:

We can send a pre-paid label to your email address whereby you can return the order to any Post Office. Please note, this is only for packages smaller than 120cm x 60cm x 60cm and weighing less than 23kg (if unsure, please ask us to check).This service costs £15 which will be deducted from your refund upon return unless the product is faulty/damaged.

Please contact 01429 852859 or email watsonsontheweb@btconnect.com quoting you’re your order number.

Please note: regrettably self-assembly furniture cannot be returned once assembled or partially assembled, unless the item is faulty.

 

Faulty Items / Damaged Items / Missing Parts

We can replace any faulty, missing or damaged parts: Please contact 01429 852859 or emailwatsonsontheweb@btconnect.com quoting you’re your order number. Please ensure that you have your assembly instructions to hand to identify the correct part number/letter and the "TEC" batch number from the outside of the box (where applicable).

If you would still like to return: Orders must be returned unused within 14 days of receipt of your order and within its original packaging. Please do not write on the outer carton - goods must be return in a re-saleable "as new" condition, affix a return sheet, courier label or a sheet of paper containing our address using tape OVER the original address label. 

 

Option 1:

Please send the order to:

Watsons on the Web
c/o Stadium North
Tofts Farm Industrial Estate
Brenda Road
Hartlepool
TS25 2DH
Please keep proof of postage in case of loss or damaged, and this will be refunded up to the value of £15.

 

Option 2:

We are able to arrange a courier for collection should you be unable to return the product. Please confirm the most convenient day for collection (all day window – Monday to Friday only). Once the item is back with our returns department, you’ll then be refunded back to the account you used to pay with.

 

Option 3:

We can send a pre-paid label to your email address whereby you can return the order to any Post Office. Please note, this is only for packages smaller than 120cm x 60cm x 60cm (4ft x 2ft x 2ft) and weighing less than 23kg (if unsure, please ask us to check).

Please contact 01429 852859 or email watsonsontheweb@btconnect.com quoting you’re your order number.

Please note: regrettably self-assembly furniture cannot be returned once assembled or partially assembled, unless the item is faulty.


Please note: Watsons -on-the- Web can only cover the cost of returns of faulty or damaged items.

 


RETURNS FORM

If you have misplaced your paperwork please download a PDF of our Returns Form here: DOWNLOAD FORM HERE
If you do not have Adobe Acrobat Reader you can download it from: http://www.adobe.com/uk/support/new.html
 
 


STOCK AVAILABILITY

How often does new stock arrive?

Stock is constantly coming in and we try to give advanced warning if an item will be out of stock for a period of time & when new stock is due to arrive.

How do I check if an item is out of stock?

All orders placed are checked on a daily basis. We will contact you by phone if any of the items on your order are out of stock.

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